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Full Time Manager Level

Clinical Liaison/Account Manager for Cardiac Monitoring

location

St. Louis, MO

Full Time Assistant/ Associate Level

Patient Intake/Customer Care Coordinator

location

Northbrook, IL

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Full Time Manager Level

Clinical Liaison/Account Manager for Cardiac Monitoring

location

St. Louis, MO

Job description Down arrow

This position means you will never have two days alike!

We provide the training, the tools, the materials and the support to do your job! All leads are provided in a daily schedule.

Training is 1:1 to maximize your learning. Our customer care team is here for you!

Health care experience is a must! Background in cardiac care is a plus. This position involves visiting facilities and offices in your service area. You will outline the cardiac monitoring services as well as provide direct patient care to our elderly clients.

We provide pacemaker monitoring, defibrillator monitoring , real-time cardiac telemetry . The candidate would be visiting nursing facilities to test our patients and also growing our presence by obtaining new referrals and new clients.

We are looking for an independent, hard worker with a desire to grow, manage the territory and grow the referral sources . The candidate should be compassionate, organized and energetic, in addition to building relationships and maintaining a priority on customer service. We have excellent supportive staff to assist our team in the field. Experience in developing customer relationships would be a prerequisite for the candidate. No experience is necessary in cardiac monitoring - however patient care/medical background is preferred.

This position requires driving/local travel. Some overnight travel may be required. Clean background check is required.

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color,religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Medical company is looking for a Territory Representatives to grow and maintain our presence in several territories:

  • North Chicagoland /Southern WI territory
  • Orlando, FL – Central FL territory
  • Miami, FL – Southern FL territory
  • St. Louis, MO – MO/Southern IL territory

Exciting opportunity to combine the best of all worlds!

  • Direct patient interaction
  • Teaching your peers and colleagues
  • Marketing much needed technology to industry providers

Job Type Down arrow

  • Full-time

Pay Down arrow

  • base salary, plus bonus and car allowance

Benefits Down arrow

  • base salary, plus bonus and car allowance
  • 401 K matching
  • 11 days PTO

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Full Time Assistant/ Associate Level

Patient Intake/Customer Care Coordinator

location

Northbrook, IL

Job description Down arrow

We are looking for a Customer Care Specialist who, will act as a liaison, provide information on our services and support the field staff. Empathy is a prerequisite, as well as concern on the well-being of our clients. Ideal candidates are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. They are genuinely excited to help customers, patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Training will be provided and incentive upon completion of each level will be provided. Bonus is available upon completion of target production. Company offers 401K matching and health/vision/dental insurance.

Responsibilities Down arrow

  • Manage incoming calls
  • Problem solving
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Go the extra mile to assist customers needs

Skills Down arrow

  • Must have experience in medical/healthcare field
  • EKG experience preferred and a plus
  • Great “phone personality” a must!
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices helpful
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Job Type Down arrow

Full-time

Benefits Down arrow

  • Health/vision/dental insurance
  • 401 K matching
  • 11 days PTO